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Can HMRC Be Trusted to Resolve Its Own Disputes?

Shared from Tax Insider: Can HMRC Be Trusted to Resolve Its Own Disputes?
By Lee Sharpe, November 2025

Lee Sharpe asks whether HMRC can be trusted to act as a judge in its own cases, and considers the options in enquiry disputes. 

HMRC recently published a formal consultation,  ‘Improving HMRC’s Approach to Dispute Resolution’, which aims to promote standard routes to resolve any disagreement between HMRC and taxpayer, before a hearing at the tribunal and courts as a costly last resort. 

This article briefly considers those alternatives and how independent they are of HMRC’s influence. 

Basic process 

In the course of a typical self-assessment tax return enquiry, HMRC propose to increase the taxpayer’s liability because of one or more perceived errors (and naturally, penalties may follow). If the taxpayer disagrees, they, or

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